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Orders and Returns

Returns

We offer a "happiness guarantee" on your first order. If you are not satisfied with your first purchase, we offer a full refund, without return necessary, no questions asked. This "happiness guarantee" does not extend to future purchases, and cannot be used more than once per individual.

For any subsequent orders, you may request a refund on the purchase price within 30 days from when the order was placed. Please email hello@bacehealth.com to fill out our required return authorization form.

To be eligible for a return, your item must be 80% unused. It must also be in the original packaging.

To start your return, please contact contact@bacecollective.com

A partial refund may be issued if the item is not in its original condition, is opened and/or used, is damaged or missing parts for reasons out of our control. Any item that is returned past 90 days may qualify for a partial refund.

We do not offer refunds on sale or promotional items.

 

Returns/Cancellation of Membership

We send out emails to confirm the next order and charge of any membership 5 days in advance. To be eligible for a cancellation, you must email 24 hours after the reminder email. We do not allow for refunds of orders that were placed more than 30 days from the point of contact. 

You can contact us at hello@bacehealth.com to manage your membership and pause, skip a month, re-activate, set a custom recurring order schedule, or cancel. Customer Service will email you back within 24-48 hours. 

 

Orders/Shipping

We are not responsible for lost or stolen packages or packages shipped to the wrong address provided by the customer. If you are unable to locate your package, please contact contact@bacecollective.com

At checkout, please be sure to use the correct shipping address.

If USPS is unable to deliver, please contact your local postal service to arrange a pickup or delivery. If the package is stolen, please contact USPS to file a claim.

We currently ship within the United States with USPS. USPS has stated they do not guarantee their ship times and, at times, the projected 3-5 business days for delivery of First Class USPS packages may take longer.

All orders ship within 5 business days unless otherwise noted. As soon as the order ships, you will receive a shipment notification email with a tracking number. Please note: Saturday and Sunday are not business days. The 2-3 business day shipping window will begin on the following Monday for all orders placed over the weekend.

After a package has been marked as DELIVERED and if the package cannot be located, we require a 24-36 hour wait time to ensure USPS will not make another attempt for delivery.

We are not responsible for packages shipped to the incorrect address entered by the customer. If the address you entered is incorrect and the package has left our facility, we suggest to contact your local USPS office or visit www.usps.com to intercept and/or locate the package. We will not re-ship an order due to an incorrect address entered by the customer.